✧ Care home information
Highwater House
104 Westwick Street, Norwich, NR2 4SZ — Care Home
Care Quality Commission (CQC) assessment
How Highwater House was rated
Rating published 26/03/2019. Read the full inspection report.
- 22 bedsRegistered capacity
- NorfolkCouncil for care funding
- 01603 766627Care home's own number
- St Martins Housing TrustOperator
- 20th January 2011Registered since
- St Martins Housing TrustRegistered provider
Care offered
Care types at Highwater House
Highwater House is a Care Home in Norwich, Norfolk, offering Residential, Mental Health and Substance Misuse care.
Highwater House was registered with the Care Quality Commission in January 2011. It is run by St Martins Housing Trust, a registered charity (charity number 802013). It is the only care home St Martins Housing Trust has registered with CQC.
CQC registers the home to care for people with mental health conditions and people recovering from drug or alcohol misuse.
In more detail
Support and specialisms
Support for
An alternative worth knowing about
Considering Highwater House? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Norwich?
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View details →Free callback
Considering Highwater House? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about Highwater House
The things people search for before they call us — answered plainly.
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Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has Highwater House been given by the regulator?
The Care Quality Commission rated Highwater House "Outstanding" overall, in its most recent report, published March 2019.
What types of care does Highwater House provide?
Highwater House provides Residential, Mental Health and Substance Misuse care.
How many beds does Highwater House have?
Highwater House is registered for 22 beds with the Care Quality Commission.
Who runs Highwater House?
Highwater House is run by St Martins Housing Trust, a registered charity (charity number 802013).
When was Highwater House registered with CQC?
Highwater House has been registered with the Care Quality Commission since January 2011. Its provider, St Martins Housing Trust, has held CQC registration since October 2010.
Who does Highwater House care for?
CQC registers Highwater House to care for people with mental health conditions and people recovering from drug or alcohol misuse.
Does Highwater House provide nursing care?
No. Highwater House is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers Highwater House?
Highwater House is in the Norfolk council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to Highwater House?
For many families, yes. A live-in carer supports one person at home one-to-one in Norwich, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.