Call us
0800 368 8558Lines open 8am–10pm, seven days a week
✧ We're here to help
Contact Our Live-in Care Team
Talk to our care managers about arranging live-in care. No pressure and no obligation — just honest advice about your options.
10+ yrsArranging live-in care
Same dayReply to every enquiry
DBSChecked & vetted carers
Email us
info@liveincaredirect.orgWe usually reply the same working day
Visit us
86–90 Paul Street, Shoreditch, London EC2A 4NEBy appointment only
Send a message
Prefer to write instead?
Tell us a bit about your situation and a care manager will reply by email -- usually the same working day.
- No obligation. Tell us as much or as little as you like.
- A real reply. A care manager reads and answers every message.
- Usually same-day. We reply by email within one working day.
Rather talk now?
0800 368 8558
Lines open 8am–10pm, seven days a week
Thank you — your message has been sent.
We'll reply by email. If it's urgent, call now:
0800 368 8558Send us a message
Replies same working dayHow we can help
Most families come to us at a difficult moment — after a fall, a hospital discharge, or a dementia diagnosis that makes living alone unsafe. You don't need to have worked out what you need before you call. Our care managers will talk through the situation, explain how live-in care works, and give you a clear idea of cost.
What happens when you get in touch
- We'll ask about the situation, the level of support needed, and where care would take place
- We'll explain your options, including funding you may be entitled to
- We'll give you an indicative weekly price — no obligation to proceed
- If you'd like to go ahead, we'll send you profiles of matched carers to choose from
Looking for carer work instead?
If you're an experienced live-in carer, see our carer careers page for our current recruitment status and how to register your interest.
Google reviews
Based on 111 reviews
Rated 4.9 out of 5 from 111 Google reviews. Opens in a new tab.
We’re also reviewed on
Messages families have sent us directly
Elliot Nesbitt
What families say:
This care company are the best . Jason was brilliant . My mum loved Grace who lived in . So attentive and lovely . Don’t look elsewhere we did first and that was a mistake.
Rachel Muir
What families say:
Very professional, competent and on-the-ball office staff, always ready to listen to the client. Very speedy service too. I have received very good care from several kind and caring ladies. I recommend.
Catherine Turner
What families say:
Couldn't have asked for better service. All questions and concerns answered really quickly. Really put my mind at rest. Thank you so much for your excellent help at such a difficult time.
Melanie Russell
What families say:
Jason went beyond the call of duty to help us in our time of need to find us suitable carers for our elderly parents. On one occasion with hardly any prior notice. The carers provided excellent care and gave us peace of mind that our mum and dad were in good hands. Wouldn’t hesitate to recommend and forever grateful.
Free callback
Prefer we call you?
Leave your name and number and a care manager will call you back — usually within the hour.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Before you call
Questions we are asked most
You may find your answer here first.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhen are your lines open?
Our care team is available from 8am to 10pm, seven days a week. Outside those hours you can leave a message or use the enquiry form and we’ll call you back.
Will I be charged for an initial conversation?
No. The initial consultation is free and there is no obligation to proceed.
How quickly can you arrange care?
In urgent cases — for example a hospital discharge — we can often arrange live-in care within 24 to 48 hours.