✧ Our people
The Live-in Carers Behind Our Care
Every carer we introduce is enhanced DBS-checked, fully referenced and personally interviewed before we match them to your family.
Our philosophy is simple
We only introduce a carer we would be comfortable trusting with our own family. That single test shapes every stage of how we vet, interview and match the people on our books — it is not a slogan, it is the bar every applicant has to clear before we will put them forward.
How we assess our carers
Every carer goes through a strict, multi-stage vetting process, including an in-person meeting with the Live-in Care Direct team at our Essex-based head office. We interview and screen every applicant against that same standard — only a small minority make it onto the platform.
Why our carers
Our carers are as varied as the families who need them, with a wide range of specialist expertise and experience — from dementia and Parkinson's to complex clinical needs like PEG, stoma and catheter care. Whatever you're looking for, we work to find someone who genuinely fits.
What every carer has in common is the same set of values: kindness, compassion, trustworthiness, and a commitment to caring with dignity. Behind that, secure systems and a database of hundreds of qualified carers let us offer the same professional standard of live-in care anywhere in the UK.
Background checks
Enhanced DBS (criminal record) checks and validation of right-to-work documentation, on every carer before we introduce them.
Interviews
Individual interviews to confirm each carer is highly trained, qualified and has genuine, relevant experience in the home care sector.
Qualification checks
Validation of training and qualifications, so skills meet industry best-practice recommendations.
Professional references
Recent, relevant experience backed up by professional references — checked before, not after, we introduce a carer to your family.
Our carers
The people who would be caring for your family
Our carers are spread across the UK, supported by regional care managers. Every one is interviewed in person, enhanced DBS checked and reference-checked before they are ever introduced to a family — and you choose who moves in.
- Interviewed face to face, never hired on paperwork alone
- Enhanced DBS checked, with references verified
- You meet and approve your carer before they start
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Brenda
Live-in carer
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Patience
Live-in carer
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Vistorine
Live-in carer
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Gladys
Live-in carer
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Monica
Live-in carer
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Refiloe
Live-in carer
Follow us
Life at Live-in Care Direct
Carer stories, care tips and a look behind the scenes — follow us on TikTok.
Common questions
Questions families ask us most
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat checks does every carer go through?
An enhanced DBS check, validated right-to-work documentation, a personal interview at our head office, qualification checks, and professional reference checks. Nobody is introduced to a family until all of these are complete.
Do I get to choose which carer comes to my home?
Yes. We send you profiles of carers matched to your needs, and you decide — including a video call with them first if you'd like one, before anything is confirmed.
Are carers employed by Live-in Care Direct?
Our carers are experienced, self-employed professionals we introduce to families, rather than direct employees. We vet and match them, and a named care manager stays involved once care begins.
Can a carer support specialist or complex needs?
Many can. Our carers cover a wide range of specialisms, from dementia and Parkinson's to complex clinical support such as PEG, stoma and catheter care. Tell us what's needed and we'll match accordingly.