✧ Care home information
The Mill House
Mill Road, Horstead, Norwich, NR12 7AT — Care Home
Care Quality Commission (CQC) assessment
How The Mill House was rated
Rating published 11/07/2025. Read the full inspection report.
- 45 bedsRegistered capacity
- NorfolkCouncil for care funding
- 01603 365065Care home's own number
- Runwood HomesOperator
- 8th October 2012Registered since
- Runwood Homes Limited, SS7 2QLRegistered provider
Care offered
Care types at The Mill House
Located in Norwich, Norfolk, The Mill House provides Residential, Nursing, Dementia and Respite care, run by Runwood Homes.
In more detail
Support and specialisms
Support for
Disability support
Dementia care
Dementia specialisms
Medication support
An alternative worth knowing about
Considering The Mill House? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Norwich?
Nearby
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St Mary's Care Home
Norwich · 2.8 miles away
View details →Same operator
More care homes run by Runwood Homes
Other Runwood Homes homes in the East of England, nearest first.
Free callback
Considering The Mill House? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about The Mill House
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has The Mill House been given by the regulator?
The Care Quality Commission rated The Mill House "Requires improvement" overall, in its most recent report, published July 2025.
What types of care does The Mill House provide?
The Mill House provides Residential, Nursing, Dementia and Respite care.
How many rooms does The Mill House have?
The Mill House has 45 rooms.
How much does The Mill House cost?
Fees at The Mill House begin at £1,050.00 a week.
Who owns The Mill House?
The Mill House is owned by Runwood Homes.
Does The Mill House provide Residential care?
Residential care is one of the care types The Mill House offers.
Does The Mill House offer Respite care?
The Mill House does offer Respite care.
Does The Mill House provide care for people with Dementia?
Dementia is one of the care types The Mill House offers.
What Local Authority does The Mill House come under?
The Mill House comes under Norfolk.
Who is the manager at The Mill House?
The Mill House's manager is Mihaita Teleptean.