✧ Care home information
Primrose House
2 Crowhall Lane, Felling, Gateshead, NE10 9PU — Care Home
Care Quality Commission (CQC) assessment
How Primrose House was rated
Rating published 21/08/2025. Read the full inspection report.
- 65 bedsRegistered capacity
- GatesheadCouncil for care funding
- 01914 950585Care home's own number
- Exclusive Care GroupOperator
- 4th November 2015Registered since
- Primrose House Ltd, NE10 9PURegistered provider
Care offered
Care types at Primrose House
Primrose House is a Care Home for Nursing, Dementia and Respite care, located in Gateshead, Tyne and Wear.
In more detail
Support and specialisms
Support for
Disability support
Dementia specialisms
Nursing specialisms
An alternative worth knowing about
Considering Primrose House? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Gateshead?
Nearby
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Hawksbury House
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Springfield House
Low Fell · 1.1 miles away
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The Chesters Care Home
Gateshead · 1.3 miles away
View details →Same operator
More care homes run by Exclusive Care Group
Other Exclusive Care Group homes in the North East, nearest first.
Free callback
Considering Primrose House? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about Primrose House
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has Primrose House been given by the regulator?
Primrose House holds an overall CQC rating of "Requires Improvement", last assessed in December 2022.
What types of care does Primrose House provide?
Primrose House's care offering covers Nursing, Dementia and Respite care.
How many rooms does Primrose House have?
Primrose House has 65 rooms.
Who owns Primrose House?
Primrose House is run by Exclusive Care Group.
Does Primrose House provide Residential care?
No. Primrose House does not offer Residential care.
Does Primrose House offer Respite care?
Respite care is one of the care types Primrose House offers.
Does Primrose House provide care for people with Dementia?
Dementia is one of the care types Primrose House offers.
What Local Authority does Primrose House come under?
Primrose House comes under Gateshead.