✧ Care home information
Waterloo House
3 Nelson Gardens, Stoke, Plymouth, PL1 5RH — Care Home
Care Quality Commission (CQC) assessment
How Waterloo House was rated
Rating published 12/09/2025. Read the full inspection report.
- 20 bedsRegistered capacity
- PlymouthCouncil for care funding
- 01752 567199Care home's own number
- Vivacare LimitedOperator
- 20th April 2011Registered since
- Vivacare LimitedRegistered provider
Care offered
Care types at Waterloo House
Waterloo House is a Care Home in Plymouth, offering Residential and Mental Health care.
Waterloo House was registered with the Care Quality Commission in April 2011. It is run by Vivacare Limited, a company registered at Companies House (number 05280061). Vivacare Limited runs 4 care homes in England registered with CQC.
CQC registers the home to care for younger adults and people with mental health conditions.
In more detail
Support and specialisms
Support for
An alternative worth knowing about
Considering Waterloo House? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Plymouth?
Nearby
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Wisteria House Dementia Care Ltd
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View details →Wisteria House Stoke Limited
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Underhill House Residential Home
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View details →Klein
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Waters Park House
Plymouth · under a mile away
View details →Same operator
More care homes run by Vivacare Limited
Other Vivacare Limited homes in the South West, nearest first.
Free callback
Considering Waterloo House? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about Waterloo House
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has Waterloo House been given by the regulator?
The Care Quality Commission rated Waterloo House "Requires improvement" overall, in its most recent report, published September 2025.
What types of care does Waterloo House provide?
Waterloo House provides Residential and Mental Health care.
How many beds does Waterloo House have?
Waterloo House is registered for 20 beds with the Care Quality Commission.
Who runs Waterloo House?
Waterloo House is run by Vivacare Limited, a company registered at Companies House (number 05280061). The provider runs 4 care homes in England registered with the Care Quality Commission.
When was Waterloo House registered with CQC?
Waterloo House has been registered with the Care Quality Commission since April 2011.
Who does Waterloo House care for?
CQC registers Waterloo House to care for younger adults and people with mental health conditions.
Does Waterloo House provide nursing care?
No. Waterloo House is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers Waterloo House?
Waterloo House is in the Plymouth council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to Waterloo House?
For many families, yes. A live-in carer supports one person at home one-to-one in Plymouth, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.