✧ Care home information
The Highlands
Durham Road, Birtley, Chester Le Street, DH3 1LY — Care Home
Care Quality Commission (CQC) assessment
How The Highlands was rated
Rating published 09/11/2018. Read the full inspection report.
- 14 bedsRegistered capacity
- GatesheadCouncil for care funding
- 01914 923663Care home's own number
- Salutem Bid Co LtdOperator
- 26th November 2010Registered since
- Pathways Care Group LimitedRegistered provider
Care offered
Care types at The Highlands
The Highlands is a Care Home in Chester Le Street, offering Residential, Learning Disability and Physical Disability care.
The Highlands was registered with the Care Quality Commission in November 2010. It is run by Pathways Care Group Limited, a company registered at Companies House (number 03409137). Pathways Care Group Limited runs 16 care homes in England registered with CQC, and is part of the Salutem Bid Co Ltd group.
CQC registers the home to care for people with physical disabilities and people with learning disabilities or autism.
In more detail
Support and specialisms
Support for
Disability support
An alternative worth knowing about
Considering The Highlands? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Chester Le Street?
Nearby
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Chester Le Street · under a mile away
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Eighton Lodge Residential Care Home
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Springvale Court
Gateshead · 1.8 miles away
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Holly House Care Home
Washington · 1.9 miles away
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Lanchester Court
Gateshead · 2.0 miles away
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Donwell House
Washington · 2.0 miles away
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Craigielea Care
Gateshead · 2.1 miles away
View details →Same operator
More care homes run by Salutem Bid Co Ltd
Other Salutem Bid Co Ltd homes in the North East, nearest first.
Free callback
Considering The Highlands? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about The Highlands
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has The Highlands been given by the regulator?
The Care Quality Commission rated The Highlands "Good" overall, in its most recent report, published November 2018.
What types of care does The Highlands provide?
The Highlands provides Residential, Learning Disability and Physical Disability care.
How many beds does The Highlands have?
The Highlands is registered for 14 beds with the Care Quality Commission.
Who runs The Highlands?
The Highlands is run by Pathways Care Group Limited, a company registered at Companies House (number 03409137). The provider runs 16 care homes in England registered with the Care Quality Commission and is part of the Salutem Bid Co Ltd group.
When was The Highlands registered with CQC?
The Highlands has been registered with the Care Quality Commission since November 2010. Its provider, Pathways Care Group Limited, has held CQC registration since October 2010.
Who does The Highlands care for?
CQC registers The Highlands to care for people with physical disabilities and people with learning disabilities or autism.
Does The Highlands provide nursing care?
No. The Highlands is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers The Highlands?
The Highlands is in the Gateshead council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to The Highlands?
For many families, yes. A live-in carer supports one person at home one-to-one in Chester Le Street, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.