✧ Care home information
PILS Care
Phoenix Road, Chatham, ME5 8RU — Care Home
Care Quality Commission (CQC) assessment
How PILS Care was rated
Rating published 01/05/2020. Read the full inspection report.
- 3 bedsRegistered capacity
- MedwayCouncil for care funding
- 01634 579505Care home's own number
- Mrs Della AverleyOperator
- 5th January 2011Registered since
- Mrs Della AverleyRegistered provider
Care offered
Care types at PILS Care
PILS Care is a Care Home in Chatham, offering Residential, Dementia and Learning Disability care.
PILS Care was registered with the Care Quality Commission in January 2011. It is run by Mrs Della Averley, an individual registered as a care provider. It is the only care home Mrs Della Averley has registered with CQC.
CQC registers the home to care for older people, younger adults, people living with dementia and people with learning disabilities or autism.
In more detail
Support and specialisms
Support for
Disability support
An alternative worth knowing about
Considering PILS Care? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Chatham?
Nearby
Other care homes near Chatham
Mrs Della Averley - 14 Phoenix Road
Chatham · under a mile away
View details →
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Gillingham · 2.2 miles away
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Victory Care Home
Chatham · 2.3 miles away
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The White House
Chatham · 2.4 miles away
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Rochester Care Home
Rochester · 2.7 miles away
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Valley View Care Home Ltd
Rochester · 2.7 miles away
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Park View Care Home
Gillingham · 2.8 miles away
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Platters Farm Lodge
Gillingham · 2.8 miles away
View details →Free callback
Considering PILS Care? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about PILS Care
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has PILS Care been given by the regulator?
The Care Quality Commission rated PILS Care "Good" overall, in its most recent report, published May 2020.
What types of care does PILS Care provide?
PILS Care provides Residential, Dementia and Learning Disability care.
How many beds does PILS Care have?
PILS Care is registered for 3 beds with the Care Quality Commission.
Who runs PILS Care?
PILS Care is run by Mrs Della Averley, an individual registered as a care provider.
When was PILS Care registered with CQC?
PILS Care has been registered with the Care Quality Commission since January 2011. Its provider, Mrs Della Averley, has held CQC registration since October 2010.
Who does PILS Care care for?
CQC registers PILS Care to care for older people, younger adults, people living with dementia and people with learning disabilities or autism.
Does PILS Care provide nursing care?
No. PILS Care is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers PILS Care?
PILS Care is in the Medway council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to PILS Care?
For many families, yes. A live-in carer supports one person at home one-to-one in Chatham, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.