✧ Care home information
Phoenix House
124 Crowstone Road, Westcliff On Sea, SS0 8LQ — Care Home
Care Quality Commission (CQC) assessment
How Phoenix House was rated
Rating published 18/01/2020. Read the full inspection report.
- 9 bedsRegistered capacity
- Southend-on-SeaCouncil for care funding
- 01702 337057Care home's own number
- Newhaven Care LimitedOperator
- 2nd November 2017Registered since
- Newhaven Care LimitedRegistered provider
Care offered
Care types at Phoenix House
Phoenix House is a Care Home in Westcliff On Sea, offering Residential, Children's Services, Sensory Impairment, Learning Disability and Physical Disability care.
Phoenix House was registered with the Care Quality Commission in November 2017. It is run by Newhaven Care Limited, a company registered at Companies House (number 10683519). It is the only care home Newhaven Care Limited has registered with CQC.
CQC registers the home to care for older people, younger adults, people with physical disabilities, people with sensory impairments, people with learning disabilities or autism and children and young people up to 18. Alongside accommodation, its registered activities include personal care in the community.
In more detail
Support and specialisms
Support for
Disability support
An alternative worth knowing about
Considering Phoenix House? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Westcliff On Sea?
Nearby
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Meteor Rest Home
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Uplands Short Stay Rehabilitation Centre
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Kimberley Grace Care Home
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Palmerston House Care Home
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The Lilacs Residential Home.
Westcliff-on-sea · under a mile away
View details →Free callback
Considering Phoenix House? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about Phoenix House
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has Phoenix House been given by the regulator?
The Care Quality Commission rated Phoenix House "Good" overall, in its most recent report, published January 2020.
What types of care does Phoenix House provide?
Phoenix House provides Residential, Children's Services, Sensory Impairment, Learning Disability and Physical Disability care.
How many beds does Phoenix House have?
Phoenix House is registered for 9 beds with the Care Quality Commission.
Who runs Phoenix House?
Phoenix House is run by Newhaven Care Limited, a company registered at Companies House (number 10683519).
When was Phoenix House registered with CQC?
Phoenix House has been registered with the Care Quality Commission since November 2017.
Who does Phoenix House care for?
CQC registers Phoenix House to care for older people, younger adults, people with physical disabilities, people with sensory impairments, people with learning disabilities or autism and children and young people up to 18.
Does Phoenix House provide nursing care?
No. Phoenix House is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers Phoenix House?
Phoenix House is in the Southend-on-Sea council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to Phoenix House?
For many families, yes. A live-in carer supports one person at home one-to-one in Westcliff On Sea, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.