✧ Care home information
Helena Road
2c-2d Helena Road, Plaistow, London, E13 0DU — Care Home
Care Quality Commission (CQC) assessment
How Helena Road was rated
Rating published 25/03/2026. Read the full inspection report.
- 10 bedsRegistered capacity
- NewhamCouncil for care funding
- 020 8470 1382Care home's own number
- CertitudeOperator
- 8th December 2025Registered since
- Certitude Trading LimitedRegistered provider
Care offered
Care types at Helena Road
Helena Road is a Care Home in London, offering Residential, Sensory Impairment, Learning Disability, Mental Health and Physical Disability care.
Helena Road was registered with the Care Quality Commission in December 2025. It is run by Certitude Trading Limited, a company registered at Companies House (number 14991207). Certitude Trading Limited runs 15 care homes in England registered with CQC.
CQC registers the home to care for older people, younger adults, people with physical disabilities, people with sensory impairments, people with mental health conditions and people with learning disabilities or autism.
In more detail
Support and specialisms
Support for
Disability support
An alternative worth knowing about
Considering Helena Road? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in London?
Nearby
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View details →Same operator
More care homes run by Certitude
Other Certitude homes in London, nearest first.
Free callback
Considering Helena Road? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about Helena Road
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has Helena Road been given by the regulator?
The Care Quality Commission rated Helena Road "Good" overall, in its most recent report, published March 2026.
What types of care does Helena Road provide?
Helena Road provides Residential, Sensory Impairment, Learning Disability, Mental Health and Physical Disability care.
How many beds does Helena Road have?
Helena Road is registered for 10 beds with the Care Quality Commission.
Who runs Helena Road?
Helena Road is run by Certitude Trading Limited, a company registered at Companies House (number 14991207). The provider runs 15 care homes in England registered with the Care Quality Commission.
When was Helena Road registered with CQC?
Helena Road has been registered with the Care Quality Commission since December 2025.
Who does Helena Road care for?
CQC registers Helena Road to care for older people, younger adults, people with physical disabilities, people with sensory impairments, people with mental health conditions and people with learning disabilities or autism.
Does Helena Road provide nursing care?
No. Helena Road is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers Helena Road?
Helena Road is in the Newham council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to Helena Road?
For many families, yes. A live-in carer supports one person at home one-to-one in London, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.