✧ Care home information
21 Lucerne Road
21-23 Lucerne Road, Thornton Heath, CR7 7BB — Care Home
Google Street View of the home’s address
Care Quality Commission (CQC) assessment
How 21 Lucerne Road was rated
Rating published 04/07/2024. Read the full inspection report.
- 4 bedsRegistered capacity
- CroydonCouncil for care funding
- 020 8239 9547Care home's own number
- Mr & Mrs W WallenOperator
- 16th February 2011Registered since
- Mr & Mrs W WallenRegistered provider
Care offered
Care types at 21 Lucerne Road
21 Lucerne Road is a Care Home in Thornton Heath, offering Residential, Dementia, Learning Disability and Physical Disability care.
21 Lucerne Road was registered with the Care Quality Commission in February 2011. It is run by Mr & Mrs W Wallen, a partnership. It is the only care home Mr & Mrs W Wallen has registered with CQC.
CQC registers the home to care for people living with dementia, people with physical disabilities and people with learning disabilities or autism.
In more detail
Support and specialisms
Support for
Disability support
An alternative worth knowing about
Considering 21 Lucerne Road? See how live-in care compares
A move into residential care is a big, often rushed decision. Live-in care keeps your family member in their own home, with one dedicated carer, their own routine, and — for a couple — no separation.
Stay at home
No move, no new environment to adjust to — just one-to-one support in familiar surroundings.
One dedicated carer
Not a rotating rota of staff — a named, DBS-checked carer who gets to know your family member.
Couples stay together
Most care homes can't accommodate a couple together in one room. Live-in care can.
Start in 24-48 hours
Often faster to arrange than a care home place, with no waiting list.
Next steps
Looking at care in Thornton Heath?
Nearby
Other care homes near Thornton Heath
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The Manse Residential Care Home
South Norwood · 1.2 miles away
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Roselands Residential Care Home
Norbury · 1.3 miles away
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Restoration Residential Care Home
Croydon · 1.6 miles away
View details →
Wilhelmina House
Croydon · 1.8 miles away
View details →
Uplands Care Home
London · 2.2 miles away
View details →
Tudor House Nursing Home
South Croydon · 2.3 miles away
View details →
St Johns Nursing Home Limited
South Croydon · 2.5 miles away
View details →Free callback
Considering 21 Lucerne Road? Talk it through first
Leave your number and a care manager will call you back — usually within an hour, and always free.
- No obligation. A conversation, not a sales call — and never a call centre.
- A real care manager. Someone who arranges care every day, who can answer properly.
- Just two details. Your name and number — we don’t need an email address.
Or call us now on 0800 368 8558 Lines open 8am–10pm, seven days a week
Common questions
Questions about 21 Lucerne Road
The things people search for before they call us — answered plainly.
Not seeing your question?
Our care managers answer these every day. A no-obligation call takes about ten minutes.
0800 368 8558Lines open 8am–10pm, seven days a week See all questionsWhat rating has 21 Lucerne Road been given by the regulator?
The Care Quality Commission rated 21 Lucerne Road "Requires improvement" overall, in its most recent report, published July 2024.
What types of care does 21 Lucerne Road provide?
21 Lucerne Road provides Residential, Dementia, Learning Disability and Physical Disability care.
How many beds does 21 Lucerne Road have?
21 Lucerne Road is registered for 4 beds with the Care Quality Commission.
Who runs 21 Lucerne Road?
21 Lucerne Road is run by Mr & Mrs W Wallen, a partnership.
When was 21 Lucerne Road registered with CQC?
21 Lucerne Road has been registered with the Care Quality Commission since February 2011.
Who does 21 Lucerne Road care for?
CQC registers 21 Lucerne Road to care for people living with dementia, people with physical disabilities and people with learning disabilities or autism.
Does 21 Lucerne Road provide nursing care?
No. 21 Lucerne Road is registered as a care home without nursing. Its staff give personal care, and residents who need nursing are usually visited by NHS community or district nurses.
Which council covers 21 Lucerne Road?
21 Lucerne Road is in the Croydon council area. The council carries out care needs assessments and decides council funding for residents who qualify.
Is live-in care an alternative to 21 Lucerne Road?
For many families, yes. A live-in carer supports one person at home one-to-one in Thornton Heath, so nobody has to move. It is often the clearer choice for a couple, since one carer can support both under a single weekly fee.