“This care company are the best . Jason was brilliant . My mum loved Grace who lived in . So attentive and lovely . Don’t look elsewhere we did first and that was a mistake.”
Trust, Proof & Real Stories
Real family reviews, verified awards, and the outcomes families have told us about directly.
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What families have told us
Real reviews, unedited. See more on our reviews page.
“Very professional, competent and on-the-ball office staff, always ready to listen to the client. Very speedy service too. I have received very good care from several kind and caring ladies. I recommend.”
Rachel Muir
★★★★★“Couldn't have asked for better service. All questions and concerns answered really quickly. Really put my mind at rest. Thank you so much for your excellent help at such a difficult time.”
Catherine Turner
★★★★★“Jason went beyond the call of duty to help us in our time of need to find us suitable carers for our elderly parents. On one occasion with hardly any prior notice. The carers provided excellent care and gave us peace of mind that our mum and dad were in good hands. Wouldn’t hesitate to recommend and forever grateful.”
Melanie Russell
★★★★★Awards & recognition
Some of our achievements
Independent recognition from the care sector, and the trade-press coverage of it.
Home Care Provider of the Year 2025
Shortlisted as a finalist across the whole of the UK at the Leaders in Care Awards 2025.
Leaders in Care Awards 2025
Our founder at the ceremony, in association with Care Home Professional and Home Care Insight.
Best Bespoke Tech Care Platform, UK
Technology Innovator Awards 2021, for the platform we use to match families with carers.
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Most Motivated Live-in Care Agency
GHP Social Care Awards 2021.
CEO acquires 4,200-member care community
Home Care Insight covered our acquisition of a Facebook group with 4,200 active users, to expand services across the UK.
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Named most motivated agency in London
Home Care Insight on our recognition among live-in care agencies in London.
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"Picks up another accolade"
Home Care Insight on a further award for the company.
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Other advice categories
Awareness & Education
What live-in care actually is, how it works day to day, and how to recognise when it's time to consider it.
8 guides Family & Emotional SupportFor the family arranging care as much as the person receiving it -- distance, guilt, burnout, and the emotional weight of the decision.
7 guides Specialist & Condition CareDementia, Parkinson's, stroke recovery, MS and other conditions that need a carer trained for that condition specifically.
12 guides Meet Our CarersThe real people who move in -- how we vet them, and who they are.
0 guides FAQs, Services & DecisionsPractical questions families ask before committing -- cost, funding, what a carer does day to day, and how it compares to a care home.
38 guides Why Choose UsWhat makes Live-in Care Direct different, and how to get started.
0 guidesDownload our free care guide
A plain-English guide to live-in care: what it involves, what it costs, how funding works, and the questions worth asking any provider.